Contact
CUSTOMER SERVICE
When emailing our Customer Service team, please include:
- Order Number
- The name your order is placed under
- Message / Concern / Question
Customer Service Email: mcmbsucks@gmail.com
SHIPPING POLICIES
Orders typically take 3-5 business days to be processed and shipped for in stock merchandise, but is longer than this during sales and holidays! We currently ship Monday - Friday, and only offer USPS for shipping. Receiving an email saying your item has shipped does not necessarily mean it will be shipped that day; it means your order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as quickly as possible. Transit time estimates given at checkout are after the fulfillment time, and are subject to USPS delays. Shipping prices are determined by USPS which are based on the weight of your entire order, and its destination from our warehouse. We will not issue shipping refunds for shipping delays.
PRE-ORDER ITEMS
Payment is charged immediately at checkout.
Pre-order items are not available to ship at the time of purchase. Shipping timelines for pre-order items are detailed in the product description. If you are ordering a pre-order item with an in-stock item, your order will ship when the pre-order item becomes available (unless otherwise noted). If you’d like to receive your items separately, please separate your cart into multiple orders. Bundled items cannot ship separately. We don't split orders after they are placed.
DOMESTIC SHIPPING
Please note the following delivery time estimates for the various domestic shipping methods:
USPS First Class (only available for packages 15oz or less): 2-6 business days transit once shipped
USPS Priority (required for packages 16oz and up): 1-3 business days transit once shipped
INTERNATIONAL SHIPPING & DUTIES / TAXES
International shipments may incur import fees and duties / taxes that are not reflected in our shipping prices. We are not responsible for duties / taxes imposed on your order. Please consult your country’s customs office for details about any additional duties and taxes required for your order.
International delivery times average 12 business days once shipped, but can be delayed by customs. Some orders could take up to 8-10 weeks for delivery. If it is past the 8-10 week time window but your tracking has recently updated to show movement, your order is still on the way. We are not responsible for these delays and this issue should be taken up with the shipping carrier or customs authority. If your tracking has not updated after the 8-10 week time period, please reach out to our customer care team. Please be aware that we are not financially responsible for products confiscated by the legal authorities of your country or state. The customer is responsible for all shipping charges for orders that are refused upon delivery. Per the terms of our return policy, please note that shipping arrangements and costs incurred to returned or exchanged items are the customer’s responsibility.
REFUND/RETURN/EXCHANGE POLICY
You have 30 days after receiving your item(s) to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it in (unworn/unwashed). We do not offer free returns and exchanges.
DAMAGES & ISSUES
Contact us immediately if the item is defective, damaged or if you receive the wrong item. We will need to be told within a week of delivery. Please be sure to have a photo attached. We do not accept returns or exchanges for apparel items that become damaged or shrink after washing.
REFUNDS
We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for a returned package to be processed, and 1-3 business days once issued for your bank or credit card to post the refund to your account.
ADDRESS CHANGE / CANCELLATION
Contact mcmbsucks@gmail.com to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until we have confirmed your request has been processed.